Tenant Information

Property Tenants

We are the largest letting agency in the region for a reason...

If you are looking for quality accommodation we can fullfill your requirements, both in terms of a suitable property and in providing a quality service during your tenancy with us.

Applying for a property

After you have viewed your chosen properties and decided to proceed with one, we will begin the credit check process and request references. This involves providing identification for all applicants, completing a tenancy application form and paying an application fee.  Download our Tenants Guide to Letting for further information.

Fees & Charges

Fees applying to all new tenancies from 1st June 2019

We may charge a tenant any or all of the following when required:

  1. the rent;
  2. a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year;
  3. a holding deposit of no more than one weeks’ rent;
  4. default fee for late payment of rent (after 14 days);
  5. reasonable charges for lost keys or security fobs;
  6. payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant;
  7. payments associated with early termination of the tenancy, when requested by the tenant; and
  8. payments in respect of bills - utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.

 Fees applying to all pre-existing tenancies entered before 1st June 2019

We shall continue to apply the charges within the existing tenancy agreement until 31st May 2020.


Credit Search Fees: £40.00 - per applicant and guarantor reference (Non-refundable)

Administration Fee: £180.00 - per tenancy (Non-refundable)

Check Out Processing Fee: £100.00- Payable at the commencement of a tenancy (£50.00 is refunded at the end of the tenancy if no TDS dispute is raised)

Additional deposit required for pets/smokers

Member of the NALS Client Money Protection Scheme

Member of the Property Ombudsman Scheme

*All fees are inclusive of VAT. Company landlord fees & charges may vary- these are detailed within the property description by clicking more details

You are a tenant – what now ?

We want you to be happy in your new home. Our Tenants Guide to Letting is full of information, answers to frequently asked questions and useful telephone numbers all ensuring your tenancy runs as smooth as possible. This is free to download at the right hand side of this page.

Tenant Insurance

You are responsible for insuring your own belongings and any furnishings provided by the landlord including carpets. We can offer contents insurance for you as a tenant, from providers that give you peace of mind. You will be covered in the event of a fire, flooding, theft or related household damage. For a quotation call our Letting center on 01724 870 870 or click on the link.

Maintenance Issues - Report a fault

By clicking here, you can report general maintenance issues direct to the Letting center.

toolsDo you need to report a fault or issue
at the property you are renting?

Free Property Valuation

Please complete the form and click the submit button to send.


Mortgage Calculator


Needing a Mortgage?

Please complete the form and click the submit button to send.


Your Shortlist


Do you need to report a fault or issue
at the property you are renting?

Please complete the form and click the submit button to send.