Tenant Information
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Tenant Information for Tenants in Lincolnshire, North East Lincolnshire & East Riding of Yorkshire
Whether you’re renting your first home or moving into your next property, we’re here to make the process simple and stress-free. On this page, you’ll find everything you need to know about tenant fees, how to apply for a rental property, your responsibilities, and how to report maintenance issues.
Tenant Fees & Charges
In line with the Tenant Fees Act 2019, DDM Residential is transparent about all fees. You will never face hidden costs when renting through us.
Permitted payments may include:
- A refundable holding deposit (capped at one week’s rent)
- A refundable tenancy deposit (capped at five weeks’ rent, or six weeks for high-value rentals)
- Rent, as agreed in your tenancy agreement
- Charges for late rent (if applicable)
- Replacement keys or security devices if lost
- Early termination charges, if requested by the tenant
For a full breakdown of our tenant fees in Lincolnshire, North East Lincolnshire & East Riding of Yorkshire, please contact your local branch.
Other payments (payable to the provider) if permitted and applicable
- Utilities – gas, electricity, water
- Communications – telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax
Any other permitted payments, not included above, under the relevant legislation, including contractual damages. Further Tenancy Guidance found here
How to Apply for a Rental Property
Applying to rent with DDM Residential is straightforward:
- Find a property you love on our property search.
- Arrange a viewing with our lettings team.
- Reserve your chosen property by paying a holding deposit.
- Provide your documents – proof of ID, income, and right to rent checks.
- Undergo referencing including employment and credit checks through Legal for Landlords and the Home Office Right to Rent checks.
- Sign your tenancy agreement and pay your deposit.
Our team will keep you updated at every stage, ensuring a smooth move into your new home.
Tenant Responsibilities
As a tenant, you’ll have certain responsibilities to keep your home safe and well-maintained:
- Paying rent on time and in full
- Keeping the property clean and in good condition
- Reporting maintenance issues promptly
- Respecting neighbours and the local community
- Complying with the terms of your tenancy agreement
Landlords remain responsible for most structural repairs, heating, plumbing, and ensuring the property is safe to live in.
Tenant Insurance
We strongly recommend tenants arrange their own contents insurance to cover personal belongings as well as any accidental damage to the landlord’s contents, fixtures, and fittings. Landlords are responsible for insuring the building itself, but this does not extend to your possessions. Ask our team for guidance on insurance providers.
Maintenance & Reporting a Fault
We want you to feel comfortable in your home. If something goes wrong:
- Report maintenance issues directly to your local DDM Residential office or via our online maintenance system.
- For emergencies (such as major leaks, no heating in winter, or safety issues), call us immediately.
- For non-urgent repairs, please provide details and photos where possible to help us respond quickly.
Useful contacts and information
- DDM Lettings weekend Emergency helpline: 01724 870870*
- National Grid (Gas Leaks) 105
- Northern Powergrid (Electricity): 105
- Visit the Shelter website for support and housing advice
- Get help with the costs of renting privately
- How to rent a safe home
*DDM Lettings weekend Emergency Helpline is available outside office hours for genuine emergencies only. It is not manned 24/7. When calling the emergency number, you will be directed to voicemail. Please leave as much detail as possible, including the type of emergency, your name, full address, and contact telephone number.
Download Our Tenant Guide
For more detailed advice, including your rights as a tenant, moving-in checklists, and helpful tips, download our Tenant Guide to Letting. This resource is designed to support tenants across Lincolnshire and North East Lincolnshire.
Download the Tenant Guide
Renting with DDM Residential
DDM Residential has been helping tenants across Lincolnshire & East Riding of Yorkshire for decades. With local offices in Scunthorpe, Grimsby, Barton, Brigg, and Gainsborough, we’re always nearby to support you.
If you’re ready to find your next home, start your journey with us today.
View Properties to Rent | Contact Your Local Branch
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Testimonials
Its been quite the journey with DDM, we were originally with another estate agent who were not very professional and then we met Liberty on a viewing, she was so professional and friendly that we decided to move over to DDM and that was nearly 2 years ago!! Liberty & Darryl had no problem selling […]
Claire Hewitt
I have recently both sold and bought a property through DDM and found them to be friendly, helpful and efficient throughout the process from valuation to completion. Thanks go to Gill for her advice about pricing to sell, I had an asking price offer within 3 days of going live, to Darryl for our chit […]
Eleanor Smith
I would like to thank the DDM team in Brigg for their excellent service. It was a long, difficult sale that was quite unique. I would like to mention Liberty and Darryl especially. They have dealt with everything so well. Every step of the journey has been done by actually speaking to all parties concerned, […]
Deborah Shacklock
We have recently completed the sale of our Mums property and would like to say how well we have been looked after by the team at DDM Brigg. Gill came to value and was very reassuring with her advice and knowledge, Liberty has gone above and beyond with her regular updates, always contactable if any […]
Peny Howland
I would like to say a massive thank you to Kate Jeffery. Buying your first home is probably one of the biggest and most daunting things you will ever experience. I didn’t have a clue of what to expect or the process involved in buying a house. However, having Kate at the helm was a […]
Traveling Wilberry
I have just sold my house through DDM residential estate agents in Barton upon Humber. From start to finish their service has been excellent. Emily and Kate were very professional throughout the process and were always on hand to answer any queries I had. A big thank you to you both.
Angela Firminger
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