Tenant Information

We are the largest letting agency in the region for a reason...

If you are looking for quality accommodation we can fullfill your requirements, both in terms of a suitable property and in providing a quality service during your tenancy with us.

Fees & Charges

Fees applying to all new tenancies from 1st June 2019

We may charge a tenant any or all of the following when required:

  1. the rent;
  2. a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year;
  3. a holding deposit of no more than one weeks’ rent;
  4. default fee for late payment of rent (after 14 days);
  5. reasonable charges for lost keys or security fobs;
  6. payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant;
  7. payments associated with early termination of the tenancy, when requested by the tenant; and
  8. payments in respect of bills - utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.

 Fees applying to all pre-existing tenancies entered before 1st June 2019

We shall continue to apply the charges within the existing tenancy agreement until 31st May 2020.


Credit Search Fees: £40.00 - per applicant and guarantor reference (Non-refundable)

Administration Fee: £180.00 - per tenancy (Non-refundable)

Check Out Processing Fee: £100.00- Payable at the commencement of a tenancy (£50.00 is refunded at the end of the tenancy if no TDS dispute is raised)

Additional deposit required for pets/smokers

Member of the NALS Client Money Protection Scheme

Member of the Property Ombudsman Scheme

*All fees are inclusive of VAT. Company landlord fees & charges may vary- these are detailed within the property description by clicking more details

Applying for a property

When you have found your ideal home to rent we will begin the administrative process of credit referencing and Right to Rent checks.

The following documents will be requested by us and the 3rd party credit referencing agency:

  • Photo ID (passport/driving licence)
  • Proof of address (bank statement/utility bill dated within the last 3 months)

Download our Tenants Guide to Letting for further information.

You are a tenant – what now ?

We want you to be happy in your new home. Our Tenants Guide to Letting is full of information, answers to frequently asked questions and useful telephone numbers all ensuring your tenancy runs as smooth as possible. This is free to download.

Tenant Insurance

The Landlord is responsible for insuring the building and fixtures. Tenants are responsible to insuring their own belongings, in addition to accidental damage to the landlords contents, fixtures and fittings. We can refer you for a quote – please ask.

Maintenance Issues - Report a fault

Do you need to report a fault or issue at the property you are renting?

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